| Our Training Policies |
We do not run scheduled training courses mixing client's from different companies. Instead you choose the day's you require for between 1 and 8 people - these sessions can be held in our training rooms in Moorgate or at the your site. |
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| Venue |
If the training takes place at our premises, tea, coffee and biscuits as well as a selection of cold soft drinks are readily available throughout the day. Lunch can be provided on request. All our training rooms are equipped with modern equipment and projectors |
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| Dates |
You may have fixed dates in mind for the training. You can hold these dates provisionally while you confirm dates in your trainee's diaries. There is no obligation to run the course until you have confirmed the course |
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| Pricing |
Our courses are charged at a daily rate of £695.00 per day plus VAT regardless of the level or the number of delegates attending however, we do recommend a maximum of 8 delegates per courses
There is no additional charge for rooms, refreshments or training materials
Before the course we carry out a full training needs analysis on all those attending and email you the results at no additional cost
In short, there are no hidden charges - all the necessary account management and meetings are part of the overall price to you
What we charge for is the trainers time. If a trainer is working on your help desk, supporting a software upgrade by floor walking, updating a technical manual or working on a consultancy project it is all the same price
Finally, we guarantee our prices for twelve months of your initial booking to ensure that any project you have started is completed within your expected budget. |
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| Tailored for you |
The first thing we do is to carry out a Training Needs Analysis. We ask you how your staff will be using the applications and what their present level of knowledge is so that we can put together groups of people with similar needs and abilities. Course contents are based around the work requirements of your people, so everything they learn is relevant to their jobs. |
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| Course Contents |
We have course outlines to illustrate topics covered at different levels of training, but all training can be tailored to meet your exact requirements. We can also offer training days covering 2 applications (e.g. a morning session on Word followed by an afternoon session on Excel) at the usual daily rate. |
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| Materials |
| There is no additional charge for rooms, refreshments or manuals which are provided to you on CD to store/edit/brand. This CD will contain more than just the manual for the course you have booked as we include all our course guides for all applications in the version you have requested. |
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| Evaluations |
All courses are evaluated and a report is sent to you at a frequency and in a format of your choice. Normally Excel. You can also check the results online. |
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| Post Course Support |
| After the course we don’t forget you, we offer unlimited post course telephone support. If we can not solve your problem over the telephone on a best endeavour basis, you can email enquiries@mousetraining.co.uk and a reply will be sent to you within 24 hours. |
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| Terms |
Courses are paid monthly in arrears on 30 day terms. We will happily work with other payment terms requirement to use Purchase order split invoices etc as required. |
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| Cancellations |
All are courses are considered provisional bookings until confirmed by completing our booking form or equivalent confirmation by email. However, it is still possible to cancel a course up to 5 complete working days before a course is due without incurring cancellation fees. Beyond that time a 100% fee is payable. Even in these circumstances it is still possible for you to use the time for an alternative training course within the trainers skill set.
Read more on our Cancellation Terms |
