Meet the Mouse Training Key Staff Team

Senior Training Team and Office Staff

(Please click the picture to read more about him)

John Caulfield – Our Beloved Late CoFounder
John founded the Mouse Training Company in 1993. He recognized the need for a company led by those at the forefront of the IT training services industry – the trainers.

Although most of John’s time was taken up with his job as company director, he still trained the occasional course himself and felt this kept him closely in touch with the changing needs of the clients. Before setting up Mouse, John worked first as a teacher and then as an IT trainer for CTEC and so had a strong educational background.

Mike Barrett– Senior IT Trainer and Technical Support
Mike has a strong technical background which makes him an all-rounder in terms of his job specification here at Mouse. He is responsible for back office support but also trains a very wide range of applications, from MS Office packages to more specific bespoke systems training. He is also responsible for the IT support. His input is always highly appreciated in decison making realted to training.
All our clients love Mike's enthusiastic and energetic approach to training.

Maggie Czerwinski– Senior IT Trainer and Technical Support
Maggie joined Mouse 3 years ago and has 10 years experience in IT training . She trains a wide range of basic to advanced courses from standard to specialist including Project and Visio. She also specialises in training multimedia software packages.

Maggie has participated in bespoke projects in both training and support roles. She produces top quality training reference material.Her training style fits in perfectly with Mouse ethos and a recurrent comment on her evaluations is “excellent trainer”. Maggie has a cheerful approach and always brings out the best in people. In addition Maggie can train in Polish or Russian on request.

Rajeev Rawat– Senior IT Trainer and Technical Support

Raj joined Mouse two and half years ago. He has 15 years of training and consulting experience within private and public sectors. His friendly and warm hearted nature wins the trust of the clients and they feel much comfortable when they are in the training environment.

Raj has a simple philosophy - "You can never know everything". This means that he is always looking for challenges and strive to better himself. Although being a Microsoft Certified Trainer for all the Office packages he took the challenge to learn more Technical and Bespoke applications such as Adobe Captivate, Keynotes, Business Objects, etc...

His course evaluations are mostly outstanding and he constantly monitors them to ensure that he maintains the high quality training delivery that not only Mouse but he himself expects as a senior trainer. As Raj is from India he can also deliver his training in Hindi if required.

Oznur Soyak - Training Resource Manager
Oz has vast experience in the training industry. She has been working for over 10 years working with Multinational companies. She has a very dynamic personality that fits well with the Mouse Training culture. Her overall role is to ensure that Mouse training runs as smoothly as possible by liaising between the clients and trainers.

Her favourite sentence is "I'm just a pretty face around here", but all the staff knows that she is much more than that. Her approach to problem solving is unique and she can make logical as well as realistic decisions always in the best interest of the company.

Steve Riddle – Trainer
Steve has been working for Mouse for the last 2 years but has extensive experience in IT training. He has worked with Jonathan on many of the bespoke projects that Mouse have project managed in both training and support roles.
His main expertise lies in his excellent technical authoring skills enabling him to produce top quality training reference material. He has also authored on-line help systems for some of our clients.

Cathi Hepworth - Trainer
Cathi is a very experienced trainer capable of delivering our standard courses but also working onsite with clients. She has recently completed a long-term contract at the BMA dealing with the roll out of information databases to their huge number of users across the UK – this involved extensive traveling to deliver the training.
Prior to this she worked for Mouse at Eurostar – she is very quick to understand the business needs of the clients and deliver what is required.

Chester Tugwell – Trainer
Like many Mouse trainers, Chester also has a background in teaching and has made the move to IT training easily. He delivers a huge range of standard courses to advanced level and his flexible approach and in-depth knowledge of the applications ensures excellent feedback from all of his courses.

Donna Earl - Donna Earl Training

Donna Earl is an internationally recognised business educator and consultant. Her international consultancy has helped organisations strengthen, customer loyalty, customer retention, and customer satisfaction. The fresh insight, emotional intelligence and strategies she brings to seminars on Customer Service transform organisational and staff performance. She has presented to over 200,000 people worldwide. She has worked extensively with technical professionals, IT help desk professionals, and technical support experts to assist their development of excellent customer contact skills. She has monitored over 10,000 tech support calls to test her materials and teaching methods.

Educated in the US, Donna Earl is a graduate of University of California, and has held positions in management and customer service management in multinational companies.
She founded her consultancy in 1992 with client list including Gartner Group, Cornell University, Rolls Royce North America, Siemens Medical Solutions, Nokia Siemens Network, Dun & Bradstreet, Carhartt, BT, Printrak Intl, Parker Hannifin, Websense, Sysmex, Cardinal Health, Hopwood Hall College, Bishop Auckland College, Borland Software,
My UK Media, Campaign for Leadership UK, Elonex, Optimax, American Management Assn., Hitachi, the NHS, Cambridge University, Genentech, and many others.

She was a contributing consultant to Gartner Group’s research project on leading with emotional intelligence. Their executive report Leading High Performance IS Teams acknowledges Donna as a contributing consultant, and quotes her work. In 1998 she was a contributing consultant to the Wentworth Research (Gartner Group) Publication Introducing Call Centres

Ms. Earl is a faculty member of the American Management Association in the US and the UK, is a professional member of the US National Speakers’ Association, the International Customer Service Association, and the Institute of Directors.

Ms. Earl is interviewed and quoted in articles for the Wall Street Journal, Investor’s Business Daily, and Support World magazine regularly publishes her articles.