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Meet the Mouse Training Company Team
IT Training Company Run by Trainers
John Caulfield – Director
John founded the Mouse Training Company in 1993. He recognized the need for a company led by those at the forefront of the IT training services industry – the trainers.
Although most of John’s time is now taken up with his job as company director, he still trains the occasional course himself and feels this keeps him closely in touch with the changing needs of the clients. Before setting up Mouse, John worked first as a teacher and then as an IT trainer for CTEC and so has a strong educational background.
Eddie Holder– Senior Trainer and back office tech support
Eddie has a strong technical background which makes him an all-rounder in terms of his job specification here at Mouse. He is responsible for back office support but also trains a very wide range of applications, from web design packages to VBA. He also designed this web site which we think is wonderful!
All our clients love Eddie’s enthusiastic and energetic approach to training.
Jonathan Hogg - Senior Trainer – Bespoke Projects
Jonathan is our Bespoke Projects specialist. If clients have in-house systems that need to be rolled out, Jonathan can manage the project from start to finish assembling and managing a team to schedule and run the training program and produce user guides and training reference material.
He has recently completed long-term projects at EBRD and QBE which were highly successful. Between projects, Jonathan is versatile and experienced enough to train our standard courses.
Charis – Scheduler
She came to us with a very diverse background, from working in Harrods (where she earned herself commendation from the Directorship for her attention to international customer service) to working in the highly pressurised world of premier league football, where customers were at the most demanding level of all!
At Mouse, she is the person behind the scenes quietly getting on with keeping our training centre running and organising the trainer’s very busy schedules. When you call or email us to make enquiries, she is the person who is responsible for making sure your every requirement is met.
With 15 years in customer services, Charis has a wealth of experience when is comes to listening attentively to your requests and putting Mouse’s policy of flexibility and ultimate customer care into action.
Maggie – Trainer
Maggie joined Mouse 3 years ago and has 10 years experience in IT training . She trains a wide range of basic to advanced courses from standard to specialist including Project and Visio. She also specialises in training multimedia software packages. Maggie has participated in bespoke projects in both training and support roles.
She produces top quality training reference material.Her training style fits in perfectly with Mouse ethos and a recurrent comment on her evaluations is “excellent trainer”. Maggie has a cheerful approach and always brings out the best in people. In addition Maggie can train in Polish or Russian on request.
Steve – Trainer
Steve has been working for Mouse for the last 2 years but has extensive experience in IT training. He has worked with Jonathan on many of the bespoke projects that Mouse have project managed in both training and support roles.
His main expertise lies in his excellent technical authoring skills enabling him to produce top quality training reference material. He has also authored on-line help systems for some of our clients.
Cathi - Trainer
Cathi is a very experienced trainer capable of delivering our standard courses but also working onsite with clients. She has recently completed a long-term contract at the BMA dealing with the roll out of information databases to their huge number of users across the UK – this involved extensive traveling to deliver the training.
Prior to this she worked for Mouse at Eurostar – she is very quick to understand the business needs of the clients and deliver what is required.
Chester – Trainer
Like many Mouse trainers, Chester also has a background in teaching and has made the move to IT training easily. He delivers a huge range of standard courses to advanced level and his flexible approach and in-depth knowledge of the applications ensures excellent feedback from all of his courses.
Alison – Trainer
Alison has been training for over 10 years. She delivers many standard courses and has also worked on bespoke projects at EBRD. Although very experienced, Alison constantly tries to adapt her courses in line with new versions and the audience she is teaching. Alison also works with John to develop the marketing and advertising strategy for Mouse Training. She is currently developing a cross-training program so that trainers can share knowledge and training examples, all of which will strengthen our already awesome team!
Michael - Applications and Bespoke Trainer
Michael joined Mouse over a year ago coming from a freelance NHS and government working background Having being Microsoft and TAP trained he has developed a unique training style allowing the user to relax allowing the process of knowledge transfer to be an effective and enjoyable experience. Whilst having vast knowledge of all Microsoft office applications to advanced levels he has also been involved in key bespoke development of training materials for SAP systems, content management and document management systems as well as Microsoft Office training documentation used by some of the larger councils in London.
Hugo
Hugo has 14 years experience in IT training and a teaching background in Computer Science. He trains a very wide range of applications, from standard applications to web design, project management and VBA. He has worked on bespoke projects that Mouse have project managed in both training and support roles.
He also produces top quality training reference material and has authored on-line help systems and e-learning modules.
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