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Trainers on the Help desk

 
As new and changing technologies generate more support calls and the complexity of user queries increases, businesses are forced to look at new helpdesk models to meet their needs.
 
Your Needs
  • Does your helpdesk provide technical support with little attention given to application queries?
  • Is your helpdesk working towards reducing the number of support calls through education, or do your logs show the same caller with the same query over and over again?
  • Is your helpdesk able to provide ad-hoc desk-side training in response to a call?
  • How many of your staff would be more productive if they had helpdesk trainers to support and refresh them in the applications they have forgotten how to use?

Our Solution

  • At MTC we know that a successful helpdesk must understand its customers and reduce calls through targeted learning
  • We can provide trainers to work alongside engineers within your existing helpdesk
  • Helpdesk trainers can be based on 1st line (providing telephone application support and training) and 2nd line (providing desk side ad-hoc training)
  • All New Starters to your organisation can be provided with a comprehensive IT Induction, covering all core business applications and any others relevant to their job role
  • Application manuals and user guides can be created and updated by helpdesk trainers in response to support calls
  • Lunchtime learning workshops can be provided

Our trainers are experienced in all aspects of Microsoft Office and Windows, and, with our bespoke experience, we offer invaluable, ad-hoc training to your staff when the need arises on your in-house systems. Not only do we help with the support calls, we help to reduce them through educating staff on common problems they experience. This leads to a reduction in calls, better productivity and value for money with regards to your IT infrastructure.

Contact Us now to see how you could benefit from having trainers on the helpdesk - 0207 920 9500

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Course Costs

All IT training courses at our offices are charged at a daily rate of £695 per day, for 2 to 8 delegates.

We also offer training at your venue for £595 per day. If required laptops are available at an additional £150 per day.

1-to-1 training courses are charged at £450 per day. (Our offices or your venue)

For courses outside the M25, trainer travel and accomodation expenses are not included in the above prices but are charged at cost.


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