Trainers on the helpdesk

• Does your helpdesk provide technical support with little attention given to application queries?
• Is your helpdesk working towards reducing the number of support calls through education, or do your logs show the same caller with the same query over and over again?
• Is your helpdesk able to provide ad-hoc desk-side training in response to a call?
• How many of your staff would be more productive if they had helpdesk trainers to support and refresh them in the applications they have forgotten how to use?

Our Solution

• At MTC we know that a successful helpdesk must understand its customers and reduce calls through targeted learning
• We can provide trainers to work alongside engineers within your existing helpdesk
• Helpdesk trainers can be based on 1st line (providing telephone application support and training) and 2nd line (providing desk side ad-hoc training)
• All New Starters to your organisation can be provided with a comprehensive IT Induction, covering all core business applications and any others relevant to their job role
• Application manuals and user guides can be created and updated by helpdesk trainers in response to support calls
• Lunchtime learning workshops can be provided

Our trainers are experienced in all aspects of Microsoft Office and Windows, and, with our bespoke experience, we offer invaluable, ad-hoc training to your staff when the need arises on your in-house systems. Not only do we help with the support calls, we help to reduce them through educating staff on common problems they experience. This leads to a reduction in calls, better productivity and value for money with regards to your IT infrastructure.

Contact Us now to see how you could benefit from having trainers on the helpdesk - 0207 920 9500