Coaching Skills and Managing Poor Performance

The aim of the course is for delegates to acquire practical skills in managing the performance of their staff. Delegates are given opportunities to practice the coaching models in the 'safe' training environment, and receive constructive feedback from colleagues. The 'managing performance' section lifts the lid on an area not encountered very often by team leaders.

A variety of training methods are used on the course, including group discussion, questionnaire analysis, syndicate work, practical demonstrations and 'skill practice'.

A feature of the programme is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed on the programme. Delegates rate themselves at the start and finish of the course to establish the extent to which they have benefited from the course. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.